Privacy Policy

Electric Bike Store – Privacy Policy

This privacy policy sets out how ElectricBikeStore.com uses and protects any information that you give ElectricBikeStore.com when you use this website. ElectricBikeStore.com is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used according to this privacy statement. ElectricBikeStore.com may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

GPDR Compliance

To comply with the European Union's General Data Protection Regulations (GDPR), we have organized our customer data processing systems to be private and secure by default and design. Whenever possible, we do not collect or store personally-identifiable information.

Our privacy policy details the instances where personally-identifiable information is required. This will typically include an email address, contact name, or other information.

At any time, you may request that any of your information be deleted from our systems. You may also request that your information be exported and sent to you. We will comply with these requests promptly.

Please see the rest of our privacy policy for details.

What We Collect

We may collect the following information:

Name
Contact information, including e-mail address
Demographic information such as post code, preferences, and interests
IP addresses
Cookie identifiers
Website activity
Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect, see the

list of cookies we collect.

What We Do with the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional e-mails about new products, special offers, or other information that we think you may find interesting using the e-mail address you have provided.
We may also use your information to contact you for market research purposes from time to time. We may contact you by e-mail, phone, fax, or mail. We may use the information to customize the website according to your interests.
We use 3rd party web advertising services to display advertisements to you.
When you are visiting our site, third parties listed below (such as AdRoll) may place cookies in your browser for targeted advertising purposes.

Sub-Processors

A sub-processor is a third-party with whom we share personally identifiable information.

Facebook
Google
Mailchimp
AdRoll
ViralSweepstakes
Amazon Payments
PayPal
Affirm

Security

We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file that asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not control that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites. This privacy statement does not govern such sites. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at email address,support@electricbikestore.com.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which, we think you may find interesting if you tell us that you wish this to happen.

Modification: If you would like to modify your information, please contact us at email address,support@electricbikestore.com.

Deletion: You have the right to request that we delete your personal data from our systems. Please contact us at, email address,support@electricbikestore.com

Portability: You can request a copy of the personal data that we have collected. Please contact us at email address,support@electricbikestore.com for assistance.

List of Cookies We Collect

The table below lists the cookies we collect and what information they store.

COOKIE name	COOKIE Description
CART	The association with your shopping cart.
CATEGORY_INFO	Stores the category info on the page, that allows to display pages more quickly.
COMPARE	The items that you have in the Compare Products list.
CURRENCY	Your preferred currency
CUSTOMER	An encrypted version of your customer id with the store.
CUSTOMER_AUTH	An indicator if you are currently logged into the store.
CUSTOMER_INFO	An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS	Stores the Customer Segment ID
EXTERNAL_NO_CACHE	A flag, which indicates whether caching is disabled or not.
FRONTEND	You session ID on the server.
GUEST-VIEW	Allows guests to edit their orders.
LAST_CATEGORY	The last category you visited.
LAST_PRODUCT	The most recent product you have viewed.
NEWMESSAGE	Indicates whether a new message has been received.
NO_CACHE	Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART	A link to information about your cart and viewing history if you have asked the site.
POLL	The ID of any polls you have recently voted in.
POLLN	Information on what polls you have voted on.
RECENTLYCOMPARED	The items that you have recently compared.
STF	Information on products you have emailed to friends.
STORE	The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE	Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS	The products that you have recently viewed.
WISHLIST	An encrypted list of products added to your Wishlist.
WISHLIST_CNT	The number of items in your Wishlist.

CALIFORNIA CONSUMER PRIVACY ACT (CCPA)

The California Consumer Privacy Act (CCPA) is a data privacy law that sets forth a number of requirements for businesses that collect or process personal information of California residents. The following terms and conditions apply to ElectricBikeStore.com under the CCPA:

Personal Information: ElectricBikeStore.com collects personal information, which is information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. This information may include your name, address, phone number, email address, and payment information.
Notice at Collection: ElectricBikeStore.com provides a "notice at collection" that informs California residents about the categories of personal information that will be collected, the purposes for which the information will be used, and the categories of third parties with whom the information will be shared.
Right to Know: California residents have the right to request that ElectricBikeStore.com disclose what personal information it has collected, used, disclosed, and sold about them in the past 12 months.
Right to Deletion: California residents have the right to request that ElectricBikeStore.com delete their personal information, subject to certain exceptions.
Right to Opt-Out of Sale: California residents have the right to opt-out of the sale of their personal information.
Non-Discrimination: ElectricBikeStore.com cannot discriminate against California residents who exercise their CCPA rights, such as by denying them goods or services or charging them a different price.
Do Not Sell My Personal Information: ElectricBikeStore.com provides a "Do Not Sell My Personal Information" link on its homepage that allows California residents to opt-out of the sale of their personal information.
Data Security: ElectricBikeStore.com implements reasonable security measures to protect personal information from unauthorized access, destruction, use, modification, or disclosure.
Data Processing Agreements: ElectricBikeStore.com enters into data processing agreements with its service providers that meet certain requirements under the CCPA.